Client Care Representative

Jacquie will be one of the first faces to greet you here at Valley Veterinary Services. She helps get your pet’s appointments scheduled, prescriptions refilled, and answers any questions or concerns you may have prior to or following your visit. Kindness and compassion is what she’s all about, and she does her very best to make sure you and your pets visit goes as smoothly and stress-free as possible. She has special interests in pet nutrition, animal welfare, and environmental enrichment for stressed pets. Jacquie is passionate about animals, and has an affinity for cats. They understand each other.

When not at work, Jacquie loves being out in nature, or inside creating art, and relaxing with her senior cats, Loki & Joanie.


How To Recognize Heatstroke in Pets

Yaaay! Summer has arrived! And with summer comes more outside time with friends and family, BBQ's, biking, hiking, and other outdoor activities with our pets. Summer also brings higher temperatures and as pet owners, we need to ensure we can recognize the symptoms of heatstroke and heat exhaustion in pets.

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Last updated: July 13, 2021

Dear Clients,

Our first and foremost priority remains the health and safety of our clients and staff, while maintaining our high standard of quality veterinary patient care. We have all experienced the unpredictability of this pandemic and feel strongly that adopting a cautious strategy is in the best interest of keeping everyone as safe as possible.

Our plan going forward will be to start slowly.  

1. The following changes are effective as of Thursday, July 15, 2021:

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you’re unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours:
Monday to Friday: 8:00 am – 5:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday: Closed

4. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the “Online Consultation” link.

We will continue to keep you advised of each step of our process as we move forward to a tentative full reopening in a few short weeks. We are so excited to start this reopening plan and can't wait to welcome ALL of you back into the clinic.

– Your dedicated team at Valley Veterinary Services