FAQ – About Our Hospital

Do I need to have an appointment?

While patients are seen by appointment, and this is the most time-efficient way for you to be seen, we do provide opportunities for “drop off” appointments where your pet can be “fit in” to the doctor’s schedule as he is able.

What forms of payment do you accept?

Cash, Debit, Mastercard, Visa, and American Express.

Can I make payments?

Payment is required at the time of service. Pre-arrangements for payment plans can be made through PetCard Financing.

What is the pre-anesthetic blood screening?

It is a blood test done right here in the clinic before surgery. The laboratory runs tests that assess organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during anesthesia, surgery and the ability to heal following surgery.

How long do the sutures stay in after my pet’s surgery?

Depending on the procedure, dissolvable sutures can be used. However, in some cases, sutures will require removal 14 days following the surgery. Please refer to your post-op care instructions for more information.

Do you board pets?


Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergencies, and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can to facilitate your request. However, please be understanding if we can’t. All of our team members are skilled professionals who look forward to your pet’s visit.

Why is my veterinarian referring my pet to a specialist?

We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment is beneficial.

Our veterinarians make every effort to stay current and skilled in many aspects of animal health. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. Specialty clinics and university-affiliated referral centers also have specialized equipment to perform procedures that general practitioners do not routinely undertake.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

What do I do in the case of an emergency and your clinic isn’t open?

In an emergency, call our regular phone number 604.858.6560 24 hours per day, 7 days per week. Follow the recorded instructions, and you will be directed to a live operator who will ask you a few quick questions and then put you in touch with the on-call emergency doctor.

Last updated: July 13, 2021

Dear Clients,

Our first and foremost priority remains the health and safety of our clients and staff, while maintaining our high standard of quality veterinary patient care. We have all experienced the unpredictability of this pandemic and feel strongly that adopting a cautious strategy is in the best interest of keeping everyone as safe as possible.

Our plan going forward will be to start slowly.  

1. The following changes are effective as of Thursday, July 15, 2021:

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you’re unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours:
Monday to Friday: 8:00 am – 5:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday: Closed

4. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the “Online Consultation” link.

We will continue to keep you advised of each step of our process as we move forward to a tentative full reopening in a few short weeks. We are so excited to start this reopening plan and can't wait to welcome ALL of you back into the clinic.

– Your dedicated team at Valley Veterinary Services