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Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are always available. A ‘drop off’ means you could bring your pet at a time that works best for you and leave them with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and discuss the treatment plan and give you discharge instructions.

For the safety of the animals in our care, we require that vaccinations be up to date for all pets being hospitalized for surgical procedures. Pets that are not current on vaccination will be admitted to our isolation ward for their safety and the safety of other hospitalized pets.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Patient Arrival Policy

We make it a priority to stay on time and not waste your valuable time by keeping you waiting.

To serve you most efficiently, we ask that you arrive just before your appointment time. Usually, five minutes will ensure that your pet can be weighed and checked in. Any information that needs to be collected regarding your pet’s present condition can be completed before your appointment commences. This will ensure that all of your pet’s needs can be adequately addressed and that we will not have to keep you in our office longer than is necessary.

For your protection and others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Last updated: July 13, 2021

Dear Clients,

Our first and foremost priority remains the health and safety of our clients and staff, while maintaining our high standard of quality veterinary patient care. We have all experienced the unpredictability of this pandemic and feel strongly that adopting a cautious strategy is in the best interest of keeping everyone as safe as possible.

Our plan going forward will be to start slowly.  

1. The following changes are effective as of Thursday, July 15, 2021:

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you’re unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours:
Monday to Friday: 8:00 am – 5:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday: Closed

4. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the “Online Consultation” link.

We will continue to keep you advised of each step of our process as we move forward to a tentative full reopening in a few short weeks. We are so excited to start this reopening plan and can't wait to welcome ALL of you back into the clinic.

– Your dedicated team at Valley Veterinary Services